Frequently Asked Question (FAQ)
How do I place an order?
- Click on ‘Categories’ in the home page to view all categories of products or scroll down to view our Featured Products.
- Select a category to view all its products, using the price and brand filter accordingly.
- Click ‘Add to cart’ below the products you wish to purchase.
- Click on ‘Shopping cart’ on the top right corner of the page to checkout or to view all your products.
- Click on ‘Checkout’ to proceed to billing details or ‘View cart’ to view your cart. Here, you can select delivery or self pickup as your shipping option.
- After clicking ‘Checkout’, fill in your billing details accurately.
- Next, add any additional information regarding your shipping option, if needed.
- Next, confirm your order and shipping option. If you have a coupon, click on ‘Click Here to Enter Your Code’. Enter your coupon code and click on ‘Apply Coupon’.
- Next, select your preferred payment method and fill in the payment details accurately.
- Click on ‘Place Order’ to make payment.
- Note: For self pickup option, Products will only be ready for collection after 24 hours from the time the order is placed.
How can I confirm my order for purchase after a payment has been made?
- You will receive a confirmation email from muthupillayenterprise.com, stating a summary of your order and a tracking number i.e. order number.
Can I place an order if the product is out of stock?
How can I make a bulk purchase i.e. order in large quantities?
- Kindly contact Customer Service via email at email@example.com
Can I cancel an order that has been made?
How do I track my order?
- Click on Track my Order under My Account.
What are the available payment methods?
- Credit Card or Debit Card (Visa/Mastercard)
- FPX Online Banking
What are the available shipping options?
- Self pickup (at 41, Jalan Tengku Kelana, 41000, Klang)
When can I collect my Products if I choose self pickup as my shipping option?
- After 24 hours from the time the order is placed.
Where do you deliver?
- We deliver to all locations within Peninsular Malaysia, Sabah and Sarawak.
How long will it take for my Products to arrive?
- Usually 2-6 days, depending on your location.
How much is my delivery fee?
- It depends on the receiver’s location and weight of products purchased.
- Kindly refer to Terms & Conditions for further details.
Will I receive a confirmation email upon delivery?
- No, kindly confirm with the tracking ID provided.
How do I register?
- Click on the user icon on the top right corner of the page.
- Fill in your personal details in the form provided.
- Click submit.
- You will receive a confirmation email from muthupillayenterprise.com.
How do I change my account information?
- Log in to My account.
- Click on edit profile.
- Change your personal information.
- Click save changes.
What should I do if I forgot my password?
- Click on “lost your password”.
- Fill in your email address.
- Click submit.
- A verification link will be sent to your email.
- Kindly change to your new password via the link sent.