RETURN & EXCHANGE POLICY
Return & Exchange Policy
1. This Return and Exchange policy is only applicable for muthupillayenterprise.com purchases.
2. Should there be any discrepancy of products delivered and customer wishes for a return and refund or exchange, customer would need to notify Customer Service via email at email@example.com with your order number and information on affected items within 2 days of receiving the products. Kindly allow 3 working days for your inquiry to be processed.
3. Return and Refund or Exchange of Products can be arranged under the following reasons:
- If the products delivered are in damaged or defective condition; or
- If the products are different from the order made.
4. Products for refund or exchange shall be returned in its original condition, quantity and packaging as it was first delivered to the customer together with a proof of purchase. Products can only be returned from the address to which it was delivered.
5. Products can only be exchanged with:
- the same product;
- the same brand; and
- the same quantity & volume size
6. Kindly return your purchase to:
Muthu Pillay Enterprise
41, Jalan Tengku Kelana,
within 7 days of receiving a confirmation email from muthupillayenterprise.com.
7. For return at store, customers shall return and get a replacement of the same product (no refund allowed in store) within 7 days of receiving a confirmation email from muthupillayenterprise.com, with a valid proof of purchase.
8. Muthu Pillay Enterprise will inspect the returned product upon return by customers. If one or more of the conditions in clause (3) above is fulfilled, you are entitled to choose between an exchange of the product if the product is available in our stock, or for a refund to be made to you through your payment account.
9. Refund payment will be debited into your account within 14 working days after receiving your returned products. A refund confirmation email will be sent to the registered email address once the refund has been processed.
10. Products returned for a refund shall be refunded at the price which you had paid for at the point of ordering.
11. Muthu Pillay Enterprise will not be liable for any loss or damage to the product prior to arrival at the above mentioned address. Customers are advised to safely pack the products to prevent any loss or damage to the products or its original packaging.
12. Kindly email us at firstname.lastname@example.org for further inquiries.