TERMS & CONDITIONS

Terms & Conditions

This page (together with the documents referred to on it) tells you the terms and conditions (Terms & Conditions) on which we supply any of the products (Products) listed on our website muthupillayenterprise.com. The Products listed on the website are supplied directly by Muthu Pillay Enterprise. Please read these Terms & Conditions carefully before ordering any Products from the website.

You should understand that by ordering any of our Products, you agree to be bound by these Terms & Conditions.

Muthu Pillay Enterprise takes privacy seriously. The categories of personal data that we process depend on how you use our services. We use your personal data to align our online and in store services with your preferences, to provide you with purchases and services, to deal with your requests, to contact you regarding tailored products and services which may be of interest to you or to carry out relevant administrative services. All personal data is processed in accordance with applicable data protection laws. For a full version of our Privacy Policy, please see Privacy Policy. By opening a membership account in this website, or by using services or other benefits connected with that account, you also agree to our Membership Terms and Conditions

1. Information about us

1.1  This website is operated by Muthu Pillay Enterprise. Muthu Pillay Enterprise is a company registered in Malaysia.

2. How is the contract formed between you and muthupillayenterprise.com?

2.1 You may place an order to purchase a Product advertised for sale on the website by following the onscreen prompts after clicking on the product you are interested in. You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order by clicking the “Place Order” button on the “Payment” page. No amends can be made by you to your order after this point.

 

2.2 After placing an order, you will receive an e-mail from muthupillayenterprise.com acknowledging that we have received your order and giving you an order number and a summary of your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance after the Products have been dispatched. The contract between us for the sale of a Product will only be formed when the Products are dispatched.

 

2.3 Each Contract will relate only to those Products that have been dispatched. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed.

 

2.4 We may, in our sole discretion, refuse or cancel any order and limit order quantity. We may choose not to accept your order for any reason and we will not be liable to you or to anyone else in those circumstances. We will notify you if this is the case and return any payment that you have made. Refund will be credited into the credit card account originally used by you to pay for your purchase, depending on the period of time your financial institution require to arrange for the refund.

 

2.5 We may be unable to process your order if:

  • the Product you ordered is out of stock or discontinued; or
  • there is a problem with authorisation of your method of payment.

2.6 Certain Products made available on the website may be subject to age or other restrictions imposed by law. We are not permitted by law to supply these Products to individuals who do not satisfy the relevant requirements and, if you are underage or do not satisfy such requirements, you must not attempt to order these Products. By registering on the website, you confirm and certify that the information you provide, including but not limited to your date of birth, is complete, accurate and up-to-date.

 

2.7 Images of the Products displayed on the site are for illustration purposes only. Packaging and size of Products may differ from time to time.

3. Your Account

3.1 An account with muthupillayenterprise.com (“My Account”) is required before you can use the services to purchase your order.

 

3.2 A confirmation email will be sent to your registered email address upon muthupillayenterprise.com’s approval of your registration.

 

3.3 Your Account is not transferrable or assigned to any other party. The usage of Your Account is solely for your benefit and cannot be used for the benefit of other party. You are not allowed to resell any of muthupillayenterprise.com’s Products, in whole or in part to any third party using Your Account.

 

3.4 Muthu Pillay Enterprise shall be entitled with notice to suspend or terminate your Account with muthupillayenterprise.com upon the occurrence of any of the following events without any form of liability or compensation to you:

  1. if you default in any payment of any of muthupillayenterprise.com invoices and any other monies due to muthupillayenterprise.com including any late payment charges and regardless whether formally demanded or not;
  2. if you commit or threaten to commit a breach of any term, stipulation, covenant or undertaking contained of this agreement you make with muthupillayenterprise.com;
  3. if you cause any disrepute to Muthu Pillay Enterprise’s reputation or standing; or
  4. if there are circumstances which Muthu Pillay Enterprise believes may adversely affect your ability to perform or observe your obligations herein.

3.5 You hereby expressly undertake, represent and warrant to muthupillayenterprise.com that:

  1. you shall fully, promptly and punctually settle all charges, rates and other payments payable by you in respect of your use of the services;
  2. you shall ensure that all information supplied by you in muthupillayenterprise.com is correct and accurate and shall remain correct and accurate so long as you continue using the services;
  3. you shall inform and edit in muthupillayenterprise.com immediately of any changes to such information; and
  4. you shall comply with all applicable laws, rules and regulations, codes, circulars and any requirements or guidelines or instructions which muthupillayenterprise.com may provide to you from time to time.

4. Delivery and Pickup

4.1 Delivery is available for local and overseas orders. (Note: Only debit/credit card payments are accepted for international orders).

 

4.2 We will hand over the Products to you in accordance with the shipping option specified by you when you place your order.

 

 

4.3 Shipping options cannot be changed once the order is placed. 

 

 

4.4 You shall ensure that all Products are collected by you after 24 hours from the time the order is placed, if self pickup is selected as your preferred shipping option.

 

 

4.5 If delivery is selected as your preferred shipping option, we will deliver the Products to you in accordance with the special order notes for delivery specified by you when you place your order.

 

 

4.6 We may on some occasions dispatch the Products comprised in your order which are supplied by us in multiple packages.

 

 

4.7 We shall deliver the Products to the delivery address specified and keyed in by you on the ‘billing details’ form. Your order will be delivered to you via the service of a courier service company appointed by us. Please see below for details of where we deliver. We cannot deliver items within the same order to multiple addresses. We are not responsible for any additional carrying or positioning of Products ordered.

 

 

4.8 There will be a delivery charge, which will be added when you checkout. Please make sure that you are satisfied with the delivery charge before confirming your order for Products at checkout.

 

 

4.9 We aim to deliver within the time frame indicated below but we are not able to guarantee any firm delivery dates upon order and to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

LocationDelivery time frame
Peninsular Malaysia (major cities)1 – 2 working days
Peninsular Malaysia2 – 4 working days
East Malaysia (major cities)3 – 5 working days
East Malaysia3 – 6 working days
Note: There is no delivery on Sunday and Public Holidays.

4.10 On delivery of the Product attached with an Invoice of your purchase, you are required to sign for delivery. You shall examine the Products immediately upon collection for any deficiencies and/or damages before you sign for delivery. All risk in the product shall pass to you upon delivery.

 

4.11 Please note that it might not be possible for us to deliver to some locations. If this is the case, we will inform you using the contact details that you provide to us when you make your order and arrange for cancellation of the order or delivery to an alternative delivery address.

 

4.12 Delivery Charges will be calculated based on the location of receiver and weight of the order received as below.

Weight (kg)Within Klang ValleyWithin SelangorPeninsular MalaysiaSabah & Sarawak
<1.06.006.006.3017.35
1.0 – 1.27.967.9610.5719.62
1.2 – 1.58.208.2011.6221.89
1.5 – 1.88.488.4812.6724.16
1.8 – 2.08.748.7413.7226.44
2.0 – 3.010.0510.0515.6835.79
3.0 – 4.011.3611.3617.6445.15
4.0 – 5.012.6712.6719.6154.50
5.0 – 6.013.9813.9821.5763.86
6.0 – 7.015.2915.2923.5373.22
7.0 – 8.016.6016.6025.5082.57
8.0 – 9.017.9017.9027.4691.93
9.0 – 10.019.2119.2129.42101.29
10.0 – 11.020.5220.5231.39110.64
11.0 – 12.021.8321.8333.35120.00
12.0 – 3.023.1423.1435.32129.36
13.0 - 14.024.4524.4537.28138.71
14.0 - 15.025.7625.7639.24148.07
15.0 - 16.027.0727.0741.21157.43
16.0 - 17.028.3828.3843.17166.78
17.0 - 18.029.6929.6945.13176.14
18.0 - 19.031.0031.0047.10185.50
19.0 - 20.032.3032.3049.06194.85

Note: All the prices stated above are subjected to change from time to time, exactly as per the charges from the selected courier service.

5. Risk and Ownership

5.1 Once delivered, the Products ordered will become your responsibility and, except in relation to Products that are damaged or faulty when delivered or have been incorrectly delivered, we will not accept any liability for their loss, damage or destruction after they have been delivered.

 

5.2 Ownership of Products will pass to you on: delivery of the Products; or us receiving full payment of all sums due in respect of the Products, whichever is the later.

6. Price and Payment

6.1 The price of any Products will be as quoted on the website from time to time, except in cases of obvious error. 

 

6.2 These prices may include applicable local taxes and other applicable charges, but exclude delivery costs. Delivery costs will be added to the total amount due once you have filled in the billing details.

 

6.3 We cannot complete your order until you have paid for it in full. Payment can be made by debit or credit cards and other payment methods acceptable to us like e-wallet and online banking, by completing the relevant details on the “Payment” page. We shall not be liable for any credit card or other payment fraud. Please note that we do not receive cash on delivery.

 

6.4 All product prices listed are in Ringgit Malaysia (RM).

 

6.5 To provide secure online commerce transactions, we employ Internet’s Secure Sockets Layer (SSL) technology. It encrypts your personal information, including credit card number, name and address, so that it would not be read as the information travels over the Internet.

 

6.6 We may from time to time set credit limits for individual customers and we reserve the right to limit sales including the right to decline sales to any customers.

 

6.7 Full payment in respect of an order must be made upon the placing of the order. If your payment cannot be processed, the order will be not be accepted and you are advised to contact your card issuer to resolve any problem concerning the use of your credit card in order to continue with the order.

 

6.8 We reserve the right to change the payment terms for any order without prior notice.

 

6.9 If payment for any order has already been made but the order is not accepted by us, you will be entitled to a refund, depending on the period of time your financial institution needs to arrange the refund. We shall not be liable with respect to any loss, damage, cost or expense that you or any person may incur as a result of any delay in your financial institution processing the said refund.

 

6.10 Muthu Pillay Enterprise eCoupon are redeemable for online purchases made on muthupillayenterprise.com, subject to terms and conditions of the respective eCoupon. Other types of vouchers and coupons are not redeemable online.

 

6.11 The website contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on the website may be incorrectly priced. We will rectify any such errors as soon as possible once we become aware of them. If a Product’s correct price is different from the price stated on the website, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

 

6.12 Prices on the website may be different from those in our stores.  For example, the website may offer ‘Web Exclusive Prices’ on selected Products which will be cheaper than prices in our stores.

7. Return Policy

8. Our liability

8.1 We are not responsible for, and cannot guarantee the performance of, goods and services provided by third parties. While we will use reasonable endeavours to provide accurate information, product packaging and material may contain more and/or different information. Always read labels, warnings, directions, and other information provided with the product before using any product. For additional information about a product, please contact the manufacturer. If you find a Product is not as described, your sole remedy is to return it in an unused condition (excluding products that are not eligible for return), in accordance with our return policy. It is your responsibility to ascertain and obey all applicable local laws and regulations (including minimum age requirements) regarding the purchase, possession, and use of any Product.


8.2 You must follow any advice we give you to keep Products we supply to you safe (including any instructions or product manuals provided with the Products). We cannot accept liability for damage to Products we have supplied which is caused by your failure to follow this advice.


8.3 Our total liability in connection with these terms and conditions and any resulting sale or provision of products, arising from any cause, is limited to the price paid for the Product(s) giving rise to the claim.  We accept no liability for special, indirect, incidental, punitive, and/or consequential damages of any nature, any loss which is not reasonably foreseeable or for any business loss (which includes loss of profits, contracts, goodwill, opportunity and other similar losses).


8.4 This does not include or limit in any way our liability for death or personal injury caused by our negligence, or our responsibility for fraudulent misrepresentation and any other liability that cannot, under law, be excluded.


8.5 Nothing in this section 8 or elsewhere in our Terms & Conditions affects your statutory legal rights as a consumer.

9. Notices

9.1 Any formal legal notices should be sent to our Customer Service via email at welcome@muthupillayenterprise.com.

10. Events outside our control

10.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control.

11. General

11.1 If any of these Terms & Conditions are declared invalid, unlawful or unenforceable, then that provision shall be deemed to be deleted from these Terms & Conditions and the remaining provisions shall remain in full force and effect.

 

11.2 We have the right to revise and amend these Terms & Conditions from time to time without prior notice by changing them on the website, provided that any such change will not affect any purchases you have made before the change is implemented.

 

11.3 Failure by us to enforce a right does not result in waiver of such right. You may not assign or transfer your rights under these Terms & Conditions.

 

11.4 You and we agree that the laws of Malaysia apply to these Terms & Conditions and that any dispute between us arising out of or in connection with these Terms & Conditions will only be dealt with by the courts of Malaysia.

 

11.5 These Terms & Conditions describe the relationship between you and us, they do not create legal rights for other people, even if they may benefit from such relationship.

12. Contact Us

If you experience problems with ordering from the website or have any questions with regard to an order, please feel free to Contact Us.

13. Updates

These Terms & Conditions were last updated in Mar 2021.